How long will my order take?

Most items are handmade to order, sizes are approximate and slight variations from the pictures may occur, which adds to the individuality of the work. The product information page will give an estimate of the time it will take to make your order. If for any reason I am not able to make your piece within this time, I will contact you when I receive the order.  If you require the piece for a specific date, please contact me before ordering and I will let you know if it is possible. Occasionally an item may be in stock in which case it will be sent within 2-3 days.

I can't find what I'm looking for...

Often alterations can be made to designs, such as adding 24ct gold foil, different sizes, making a pendant design as a brooch, etc. Please ask for a quote or see my bespoke page for more information about getting a special piece made.

Delivery

UK P&P is £7.50 per order.

Once your order is ready it is sent by Royal Mail special delivery (signature required).

For International orders please enquire.

Chains
All pendants are supplied with a sterling silver chain or necklet as appropriate (not necessarily the same as pictured) which will usually be a snake chain or trace chain. You can choose a chain length of either 16 inch or 18 inch when ordering.  If you would like a particular type of chain or a different length please email to enquire before ordering and I will do my best to help. 

Packaging
All jewellery purchased from www.lucypalmerjewellery.co.uk comes packaged in a stylish gift box.

Returns
If you are unhappy with your item, you can return it within 14 days from receiving it for an exchange or refund. The cost will be refunded minus the original postage cost (unless the item is faulty).  Additional postage costs will be incurred for exchanges. 

To return an order, you must send a cancellation notice including your name, address, details of item and why it is being returned to info@lucypalmerjewellery.co.uk and you will be sent details of how to return the item.

The item must be returned undamaged and in it’s original box. Items that are received damaged will have the cost of any damage deducted from any refund.  The returned item is the buyer's responsibility until it reaches me, therefore it is recommended that you should use registered postal services that insure you for the value of the goods (e.g. Royal Mail special delivery).

Please note:  Items that are custom made to your requirements (e.g. rings/bangles made to size, commissions or pieces with requested alterations) are exempt and no refund will be available unless there is a manufacturing fault. 

Faulty items
In the unlikely and unfortunate case your item should be faulty, you are entitled to a refund or repair within 6 months of receiving the item, but only if the fault was due to a flaw within the way the piece was initially made and not if it is damaged from misuse or wear and tear.

Please contact Lucy by email to info@lucypalmerjewellery.co.uk providing as much information as possible so that an assessment can be made as to how your item can be fixed.

Cleaning your jewellery
Silver jewellery
It is normal for silver jewellery to tarnish over time as it reacts with sulphur in the air.  Many chemicals such as perfume and hairspray, cleaning products, chlorine etc. may cause your jewellery to tarnish more quickly or discolour it in a way that is difficult to clean, so try and avoid getting your jewellery in contact with chemicals.

Light tarnish is easily removed by using warm soapy water and brushing gently with a soft clean old toothbrush. Rinse in cool water and dry carefully with a soft cloth (only use very soft cloths as rough ones may scratch your jewellery or you could use a hairdryer on a low heat setting).  Use a silver cloth (a soft cloth impregnated with silver dip) to finish cleaning and polishing your jewellery if necessary; remember to keep the silver cloth free from dirt and grit that may scratch the jewellery.

If the jewellery still requires cleaning you may require a specialized silver cleaning solution or professional cleaning.  I use Town Talk Silver Sparkle on all my silver or mixed silver and gold jewellery that doesn't have any oxidisation or gemstones (follow the manufacturers instructions and safety precautions - use at your own risk).

Oxidised jewellery
Oxidised silver has been treated with chemicals to create a permanent dark grey or black patina on the surface.  Do not use silver dips or tarnish removers on oxidised silver as it may remove the patina. Completely oxidised (black) jewellery should not need cleaning, though if necessary use soapy water to remove any dirt.  Oxidised jewellery with a light grey finish can be cleaned gently with a silver cloth and for mixed silver/black oxidised jewellery use a silver cloth on the silver parts.  Care should be taken to store your oxidised jewellery separately from other jewellery as they may scratch the surface.

How is the gold foil added to the jewellery?

Keum boo is an ancient Korean technique of fusing 24ct gold foil to silver. Keum boo literally means ‘attached gold’ in Korean. It is done by hand using heat and pressure.  The gold is permanently fused to the surface of the silver.  The origins of the technique are not precisely known; however, in some parts of Asia gold is still believed to improve health and promote well being.  The gold foil used for this technique is thicker than normal plating and is 24 carat which is pure gold so the colour is a rich gold, which contrasts beautifully with silver. 

Hallmarking

All items are sterling silver (925) unless specified otherwise. Items over the statutory weight (7.78g) are hallmarked in Birmingham.