Please read these terms carefully. By using this website you are agreeing to accept these terms and conditions. The terms and conditions can be printed out by selecting print from the file menu of your browser.
The terms and conditions set shall not affect your statutory rights.


'You' means the customer or person using the website
'We' or 'Us' means Lucy Palmer
'the website' means www.lucypalmerjewellery.co.uk

Ordering

Please be aware that as most items are handmade to order, sizes are approximate and slight variations from the pictures may occur, this adds to the individuality of the work.  Pendants are supplied with a sterling silver chain, which may vary in type and may differ from those pictured. 
Availability times are for guidance only from time of ordering to time dispatch.
When ordering online you will be taken to a Paypal secure checkout (you do not need a Paypal account to pay through Paypal)

Pricing

Prices are not guaranteed for any period of time and are subject to change without notice (this is particularly true as the price of silver and gold fluctuates constantly). Lucy shall make every effort to ensure prices are correct at the time of purchase, however reserves the right to refuse an order in the event of a pricing error.
Lucy Palmer reserves the right to withdraw any goods from sale at any time and without notice and shall not be liable to anyone for withdrawing any goods from the Website or for refusing to process an order.

Shipping and returns

We cannot take responsibility for late or non delivery due to factors outside our control. Refusal or failure to take delivery could result in additional costs, you the consumer shall be liable to pay on demand all costs incurred as a result of this and costs of resending items if they are returned as undeliverable.
International delivery: When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to several weeks. You, the customer will be responsible for any customs charges and taxes that may be incurred in your country.

Refunds and Cancellation

If you are unhappy with your item, you can return it within 7 days from receiving it for an exchange or refund (postage costs will not be refunded and additional postage costs will be incurred for exchanges unless the returned item is faulty).
The consumer must send a cancellation notice including their name, address, details of item and why it is being returned to info@lucypalmerjewellery.co.uk to cancel the order before returning an item to:

Lucy Palmer, Banks Mill studios, 71 Bridge Street, Derby, DE1 3LB

The item must be returned unworn and undamaged and in it’s original box. (Items that are received in an unsalable condition will not be refunded and return postage will be payable should you require it to be returned). The returned item is your responsibility until it reaches us; therefore it is recommended that you should use registered postal services that insure you for the value of the goods.
Please note: Items that are custom made to your requirements (eg. Rings/bangles made to size, commissions or pieces with requested alterations) are exempt from distance selling regulations and no refund will be available unless there is a manufacturing fault.

Due to health and safety regulations earrings cannot be exchanged or refunded unless faulty.

Goods damaged or lost in transit to the customer
Please inspect the package immediately on receipt and inform Lucy by email of the damages caused in transit to you within 3 days, and return the damaged item, complete with all the original packaging to receive a replacement. If your item has not turned up please when expected please contact me for a tracking number if not already received. Please note that if your item has been signed for then it will be classed as delivered and no compensation can be claimed (for this reason it is usually best to use your home address rather than a work address).

Repairs
In the unlikely and unfortunate case your item should be faulty repairs will be carried out free of charge on items with a manufacturing fault within 6 months of purchase, but only if the fault was due to a flaw within the way the piece was initially made and not if it is damaged from misuse or wear and tear.
Items damaged by wear and tear can usually be repaired at minimal cost plus postage.
Please contact us by email providing as much information as possible so that an assessment can be made as to how your item can be fixed.

Disclaimer

No responsibility will be taken by Lucy Palmer for and injury to persons or damage to property resulting from association with these jewellery products. Please note that these jewellery items are not toys and should not be given to young children or babies
Under no circumstances shall Lucy Palmer be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if advised of the possibility of such damages.

Website content

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.
Very occasionally information displayed on our site may be incorrect due to system errors. We will of course make every effort to avoid errors but if they do occur we will not honour inaccurate or erroneous prices.

Copyright and intellectual property

All of the designs displayed on www.lucypalmerjewellery.co.uk are the intellectual property of Lucy Palmer and are automatically protected under design right. This means that the use of these designs for any purpose without my written permission would be an infringement of UK Patent Law.
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from Lucy Palmer.
The images on the site are for informational purposes only and are automatically protected under UK copyright law.

Privacy and Data protection

The information given to us at the time of ordering will be used by Lucy Palmer only, and will not be distributed to any other companies or individuals. Your information will be used by us for the following purposes: - to process your order or for the return of information requested by you - to occasionally keep you informed about exhibitions, new ranges and offers etc. relating to Lucy Palmer Jewellery. If you do not wish to receive this information, please email info@lucypalmerjewellery.co.uk and request that your name be removed from the mailing list.

Hallmarking

All items are sterling silver (925) unless specified otherwise. Items over the statutory weight (7.78g) are hallmarked in Birmingham. Items under 7.75g are not always hallmarked but can be if requested (though this may mean the order takes longer and/or that there is an extra charge)

Commissions

On commissioning a bespoke piece of jewellery a deposit of 50% is required as confirmation of the order once agreed. This deposit is non-refundable. On completion of the commission, an invoice will be sent for the balance, your order will then be sent once cleared payment has been received. If the balance is not paid within 21 days of the invoice date your deposit will be forfeited and the work may be sold to cover costs.