Website Use

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [information from contact page, information from the shop order form].

Neither I nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which I shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to Lucy Palmer. This material includes, but is not limited to, the design, layout, images, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

The copyright in the products, designs and material contained in this website and any trademarks and brands included in that material belongs to Lucy Palmer.

You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.

All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Ordering

Please be aware that as most items are handmade to order, sizes are approximate and slight variations from the pictures may occur, this adds to the individuality of the work. The product information page will give an estimate of the time it will take to make your order. If you require the piece for a specific date please contact me before ordering and I will let you know if it is possible.

Pricing

Prices are not guaranteed for any period of time and are subject to change without notice (this is particularly true as the price of silver and gold fluctuates constantly).  Lucy shall make every effort to ensure prices are correct at the time of purchase, however reserves the right to refuse an order in the event of a pricing error.

Lucy Palmer reserves the right to withdraw any goods from sale at any time and shall not be liable to anyone for withdrawing any goods from the Website or for refusing to process an order.                                                                                        

The buyer will be responsible for any customs charges and taxes that may be incurred in your country.

I cannot take responsibility for late or non delivery due to factors outside my control.

Refusal or failure to take delivery could result in additional costs, you the consumer shall be liable to pay all costs incurred as a result of this and costs of resending items if they are returned as undeliverable.

Hallmarking

All items are sterling silver (925) unless specified otherwise. Items over the statutory weight (7.78g) are hallmarked in Birmingham.

Diclaimer

No responsibility will be taken by Lucy palmer for and injury to persons or damage to property resulting from association with these products.  Please note that these jewellery items are not toys and should not be given to young children or babies.

Under no circumstances shall Lucy Palmer be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if advised of the possibility of such damages.

Refunds, exchanges and cancellation

If you are unhappy with your item, you can return it within 14 days from receiving it for an exchange or refund. The cost will be refunded minus the original postage cost (unless the item is faulty). Additional postage costs will be incurred for exchanges. 

To Cancel an or return an order, the consumer must send a cancellation notice including their name, address, details of item and why it is being cancelled or returned  to info@lucypalmerjewellery.co.uk to cancel the order before returning an item.

The item must be returned undamaged and in it’s original box. (Items that are received damaged will have the cost of any damage deducted from any refund).  The returned item is the buyer's responsibility until it reaches us, therefore it is recommended that you should use registered postal services that insure you for the value of the goods (e.g. royal mail special delivery). The customer is liable for return postage costs unless the item is faulty.

Please note:  Items that are custom made to your requirements (eg. Rings/bangles made to size, commissions or pieces with requested alterations) are exempt from this refund policy and no refund will be available unless there is a manufacturing fault.  

Faulty items

In the unlikely and unfortunate case your item should be faulty you are entitled to a refund or repair within 6 months of receiving the item, but only if the fault was due to a flaw within the way the piece was initially made and not if it is damaged from misuse or wear and tear.

Please contact Lucy by email info@lucypalmerjewellery.co.uk providing as much information as possible so that an assessment can be made as to how your item can be fixed.